Maintenance
Maintenance
Turn every broken tap, dead bulb and leaking AC into a ticket the team can take, fix and close.
Every problem in ChatBeds becomes a ticket with its own number, starting at MT-1001. Anyone on your team can report one, from WhatsApp or the dashboard. The maintenance team is told, takes the ticket, fixes it and closes it. Whoever reported it hears that it's done.
CBYour hotel on WhatsApp · Lucas, receptionist
AC leaking in 305
MT-1047 opened: Room 305: AC leaking (air conditioning / heating, urgent). The maintenance team has been told.
CBYour hotel on WhatsApp · Noah, maintenance technician
take MT-1047
MT-1047 is yours, work started: Room 305: AC leaking.
Send
done MT-1047 and what you did when it is fixed.done MT-1047 replaced the drain pipe, cost 45
MT-1047 done: Room 305: AC leaking.
Fixed: replaced the drain pipe.
Cost: 45.
Lucas, who reported it, is told.
What ChatBeds does for you
- Sorts the problem. It guesses the category from the words: air conditioning, electrical, plumbing and more.
- Spots emergencies. Leaks, floods, fire, smoke, sparks and gas are marked urgent.
- Stops duplicates. The same problem reported twice in the same room goes on one ticket.
- Takes rooms off sale when you block a room, and puts them back when the ticket is fixed.
- Records the cost as a repairs expense, so it shows in your figures.
Open Maintenance in the dashboard menu to see the maintenance desk.
In this section
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