Ana at reception

Ana can also work for your guests. On a tablet or computer at your reception desk, she is the hotel's receptionist. A guest walks up, taps the screen and talks to Ana in their own language, or uses the buttons.

Guests can:

• check in and check out, including paying;
• book a room if they walk in without a booking (Reception Plus);
• ask questions about the hotel, such as the wifi or breakfast, answered only from what you wrote;
• ask for things, such as towels or a taxi, which go to your staff on WhatsApp;
• call someone from the desk, at any time;
• press Emergency, which shows the emergency number and alerts your team and managers.

Guests choose from 20 languages, shown in their own scripts. A guest who doesn't want to talk can do everything by touch.

Never the back officeCopy Anchor Link

The kiosk runs on its own page, app.chatbeds.app/reception. It has no menu and no links, and it is not a staff login.

• The tablet is paired once with a code. It can then open only the reception page, for one property.
• A guest sees only their own booking, and only after proving it is theirs. Other guests' details never show.
• After a minute with nobody there, or when someone presses Start again, the screen forgets the last guest.

PlansCopy Anchor Link

Ana at reception is an add-on to your ChatBeds plan.

• The free try starts when you turn reception on, or add your first device.
• Prices and minutes depend on your country. You see yours, in your own currency, in Settings → Reception, with the price of an extra minute and an extra device.
• Minutes over the allowance on Reception and Reception Plus are added to your bill.
• Extra devices can be added to Reception and Reception Plus.
• The add-on is paid with your ChatBeds plan, on the same invoice. You need a ChatBeds plan first. See Billing.

When the free try's minutes are used up, the kiosk keeps working by touch, and Call someone always works. The kiosk never asks a guest to pay ChatBeds.

Guests' privacyCopy Anchor Link

Before a guest talks to Ana, the screen says: "Ana is an AI. What you say is processed by Google to help you. A text copy is kept for 30 days. Nothing is recorded." Pressing Call someone never needs this.

Your hotel is responsible for its guests' data. See Data and privacy.

In this sectionCopy Anchor Link