What guests can do, and your hotel's information

What guests may doCopy Anchor Link

In Settings → Reception → What guests may do, tick any of:

The default is questions and requests only. What guests can do also depends on your plan: walk-in bookings need Reception Plus. On the free try, guests can do everything you tick.

The kiosk shows a button only for what guests may do. Hotel information and Call someone are always there.

Check-in and check-out are explained in Check-in and check-out at the kiosk.

Your hotel's informationCopy Anchor Link

Ana answers guests only from what you write here. She never makes up a time, a price, a restaurant or a service. If the answer isn't here, she says she doesn't know and offers to call someone.

Fill it in under The hotel's information and press Save the information:

• Wifi name and Wifi password
• Breakfast: times and place
• Parking
• Pool and gym hours
• Pets and Smoking
• Nearby recommendations
• Anything else guests often ask
• Emergency number (local) and The hotel's own emergency contact
• Night number (no one at the desk)

Check-in and check-out times come from your property's settings, so you don't type them here.

Guests see the same information on the kiosk's Hotel information button. Write it once.

On the guest's stay pageCopy Anchor Link

The same information also shows on each guest's own stay page, so guests can read it on their phone. Two things are different there:

• The wifi password shows only while the guest is checked in.
• The night number is not shown on the stay page.

See The guest's own page.

On the kiosk, Hotel information shows the wifi name but never the password: anyone can stand at the screen. A guest gets the password on the screen when they finish checking in there, and Ana gives it only to a guest who is checked in.

Call someoneCopy Anchor Link

Call someone is always on the kiosk, even when reception is closed or Ana's minutes are used up.

• Your front desk staff on duty get a WhatsApp alert.
• The guest sees "Someone is on the way." once a staff member answers.
• If nobody answers in time, your managers are told.

Ana also calls someone by herself when a guest is upset, asks for a person, can't find their booking, or asks for something she can't do.

See Guest requests and the front desk.

EmergencyCopy Anchor Link

The red Emergency button is always on the kiosk.

• The screen shows Help is coming with the emergency number, and your hotel's own emergency contact if you wrote one.
• Everyone at the front desk and your managers get an emergency alert on WhatsApp, on duty or not.
• If you didn't write an emergency number, ChatBeds uses your country's.

If a guest tells Ana about an emergency, such as someone ill, a fire or a security problem, she does the same at once. She doesn't try to handle it herself.

Outside your hoursCopy Anchor Link

If you set hours, outside them the kiosk says the desk is closed and shows your Night number. Check-in, check-out and walk-in bookings are not offered until the desk opens, by touch or by voice. Hotel information, Call someone and Emergency still work.