Data and privacy

Your hotel's data belongs to your hotel. ChatBeds keeps it to run the service for you, and does not sell it or use it for advertising.

Who is responsible for whatCopy Anchor Link

• Your account and logins: Bang Tech Inc., the maker of ChatBeds, is responsible.
• Your guests' and staff's details: your hotel is responsible. ChatBeds stores and processes them for you, on your instructions.

This means a guest who wants to see or delete their data should ask your hotel first. We help you answer them.

What ChatBeds keepsCopy Anchor Link

• Account data: names, emails, phone numbers and roles of the people who use ChatBeds.
• Hotel data: rooms, prices, bookings, guest details, payments, tasks, stock, and the record of who did what.
• WhatsApp messages: messages and voice notes sent to your hotel's number, and the replies.
• Billing data: your plan, invoices and the last four digits of your card.

ChatBeds uses a small number of service providers to run, such as Google Cloud, Meta for WhatsApp, Stripe for billing, and AI services that understand messages and voice notes. The full list is in the privacy policy.

Get a copy of your dataCopy Anchor Link

To get a copy of your account's data, write to us from the Support page in the dashboard, or email contact@chatbeds.app from the owner's address. If you plan to close your account, ask for your copy first.

Disconnect WhatsAppCopy Anchor Link

What happens:

• ChatBeds forgets the number's access token and stops receiving its messages.
• Staff commands and alerts stop until a number is connected again.
• Staff links and message history are kept.

You can also remove ChatBeds from your Business Integrations in Meta Business settings.

Remove a personCopy Anchor Link

• WhatsApp staff: on the Staff page, click Remove on their row. Their number stops working with ChatBeds and is freed. See Staff and shifts.
• Dashboard logins: in Settings → Team and permissions, turn their login off.

Their name stays on past records, such as "cleaned by", because those are your hotel's business records. If a former staff member wants their name removed, they can ask the hotel, or write to us and we pass the request to you.

A guest asks to delete their dataCopy Anchor Link

1. The guest contacts your hotel.
2. You send us the request through the Support page.
3. We remove or anonymise the guest's personal details. Bookings and money records are kept, because accounting rules require them.

Close your accountCopy Anchor Link

Email contact@chatbeds.app from the owner's address with "Data deletion" in the subject. You can also write to Bang Tech Inc., 131 Continental Dr Suite 305, Newark, DE 19713, United States.

• We answer within 30 days.
• We delete or anonymise your account's data within 90 days.
• We keep only what the law requires, such as invoices.

Read moreCopy Anchor Link

• Privacy policy
• How to delete your data
• Security