Your booking page

Your booking page is a public page where guests book Pearl Hotel directly. ChatBeds takes no commission on these bookings. When a guest pays by card, the money goes to your own Stripe account.

Each booking is an ordinary booking. It shows on the calendar with the source Website, and your front desk gets an alert just like any other booking.

Open your booking pageCopy Anchor Link

The booking page is closed until you open it. Only an owner or admin can change these settings.

What guests see and doCopy Anchor Link

1. The guest picks dates and the number of guests.
2. They see each room type that has rooms free, with its price. If you sell rate plans (for example, Bed and breakfast or Non-refundable), each plan is shown too.
3. They choose any extras you offer, like breakfast or a pick-up.
4. They give their name, a WhatsApp number with the country code, and if they like an email and a note.
5. They pay at the hotel or by card, depending on your settings.

Prices come from the same engine as your dashboard. Your seasons, closed dates and minimum or maximum stays all apply. See Rates and RevBot.

The guest's note and arrival time show on the booking, so your front desk can see them.

Choose how guests payCopy Anchor Link

Under Payment and cancellation on the booking page, choose one option for How guests pay:

To take cards, connect your Stripe account on the Finance page. See Payments.

How "card required" worksCopy Anchor Link

• The room is held for 60 minutes while the guest pays on the Stripe page.
• If the guest does not pay in time, the booking is let go at no charge. It is cancelled with the reason "Not paid online in time" and your front desk is told.
• Once paid, the booking stands and the guest gets the WhatsApp confirmation.
• If you disconnect Stripe later, the page switches back to "guest chooses", so it keeps taking bookings.

Cancellation policy for online bookingsCopy Anchor Link

Under Cancellation policy for online bookings, choose your default policy or any policy you have made. To make or change policies, click Add or change policies (or go to Settings → Cancellation policies).

• Each offer on the page tells the guest what cancelling costs.
• The policy is saved with each booking. Changing it later does not change bookings already made.
• A rate plan with its own policy, or a non-refundable plan, keeps that policy.
• To cancel, the guest messages your hotel. Your team cancels the booking.

The guest's own pageCopy Anchor Link

Every booking gets a private guest page. The link is in the guest's WhatsApp messages. On it, the guest can:

• see the booking, the room once you assign it, and the bill;
• see what is paid and what is still owed;
• pay what is owed by card (when card payments are on);
• add extras, priced like extras at booking;
• say when they will arrive and leave a note (before arrival).

To send one guest their page by hand, open the booking and click Copy guest link.

Confirmations and reminders on WhatsAppCopy Anchor Link

Guests get messages from your hotel's own WhatsApp number. You switch each one on separately in Settings → Booking page and guest messages, under Messages to guests.

• Reminders go between 10:00 and 20:00 hotel time.
• Each guest gets each message once.
• The same page shows whether WhatsApp has approved each message, and the last messages sent (sent, not sent and why, or failed).

When a guest replies, their message lands in the Unified Inbox for a person on your team to answer.

Common questionsCopy Anchor Link