Extras and upsells
Offer paid extras like breakfast or an airport pick-up on your booking page, on each guest's own page and before arrival.
Extras are things guests can add to their stay, like breakfast, an airport pick-up or a late check-out. Guests see them on your booking page and on their own guest page. Your staff see them when making a booking.
Add an extra
Open Guest Experience
Go to Guest Experience and open the Extras tab.
Create the extra
Click New extra. Fill in:
- Name, for example "Breakfast".
- Description for guests: optional, one line on what it includes.
- Charged: Once per stay, Per night, Per person, or Per person per night.
- Kind: Food and drink, Transport, Experience or Other.
- Price.
Save
Click Add extra. It is now on offer.
You can change the order extras appear in, edit them, or delete them.
Example
Pearl Hotel offers breakfast at $12, charged Per person per night. Maria books 2 guests for 3 nights and adds breakfast. Her bill shows $72 for breakfast.
Take an extra off sale
Click Take off sale to stop offering an extra for now, and Put on sale to bring it back.
An extra already on a guest's bill can't be deleted. It is taken off sale instead. Bills always keep the price the extra had when it was added.
Where guests can buy extras
| Where | When |
|---|---|
| Your booking page | While booking |
| The guest's own page | Any time before or during the stay |
| The "extras before arrival" WhatsApp message | 2 or 3 days before arrival, with a link to the guest's page |
Extras added by the guest go straight on their bill. Extras chosen when booking follow the stay's nights and guests.
The extras message before arrival
ChatBeds can send each guest a WhatsApp message 2 or 3 days before arrival, inviting them to add extras. Switch it on in Settings → Booking page and guest messages, under Messages to guests.
Nothing to offer, nothing sent
If the extras message is on but no extra is on offer, the message is not sent.
Preview what guests see
On Guest Experience → Guest page, click Preview a guest page. It opens the page of the next guest to arrive, exactly as they see it.
To send one guest their page, open the booking and click Copy guest link.
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