Get support
Write to the ChatBeds team from the dashboard, ask the community, or book a demo.
There are several ways to get help. For anything about your own account, the quickest is the Support page in the dashboard.
Write to us from the dashboard
Open Support
Click Support at the bottom of the sidebar.
Start a conversation
Click New conversation.
Pick a topic
Choose the closest topic: Bookings and calendar, Plan and billing, WhatsApp and chat, Rates and booking page, Team and logins, or Something else.
Tell us what happened
Write in your own words and send. Our reply appears on the same page and also comes by email.
Each conversation shows where it stands:
| Status | Meaning |
|---|---|
| Waiting for ChatBeds | We have your message and will reply. |
| ChatBeds replied | There is an answer for you. |
| Solved | The problem is fixed. Write again to reopen it. |
| Closed | Start a new conversation if you need us. |
When your problem is fixed, click Solved, thanks.
Tips for a quick answer
- Say which property, room or booking it is about.
- Say what you expected and what happened instead.
- If it was a WhatsApp command, copy the message you sent and the reply you got.
- For a problem on the dashboard, say which page you were on.
We never ask for your password
If we need to look inside your account to help, we ask your owner or admin to turn on support access for a short time. See Support access.
Other ways to reach us
| Where | Best for |
|---|---|
| This help centre at docs.chatbeds.app | How-to guides and quick answers. Start with the FAQ. |
| Community | Asking other hotels and sharing how you work. |
| Email contact@chatbeds.app | General questions, or if you cannot sign in. |
| Email billing@chatbeds.app | Questions about a ChatBeds invoice. |
| Phone +1 (601) 978-7767 | Talking to us. |
| Book a demo | A 30-minute walk-through for you and your team. |
Our postal address is Bang Tech Inc., 131 Continental Dr Suite 305, Newark, DE 19713, United States.
Before you write
Many questions have a quick answer here:
- WhatsApp not replying? See WhatsApp troubleshooting.
- A page says your role does not include it? See Roles and permissions.
- A feature says it is part of another plan? See Billing.
Still need help?