FAQ
Short answers to the questions hotel owners and managers ask most often.
Getting started
An email address to sign up, your property's details, and a WhatsApp number for the hotel. The setup wizard walks you through rooms, prices and connecting WhatsApp. See Sign up and the setup wizard.
No. Your staff use the WhatsApp they already have. They link their phone once, then send messages to your hotel's number. See Add your team.
Yes. Staff can type or send a voice note in their own language. ChatBeds understands it and can reply in the same language. See Languages and voice notes.
Any staff member can send help to see the commands their role can use. The full list is in WhatsApp commands.
Plans and billing
Yes. The Free plan is for very small places with up to 3 rooms. It includes the front desk, calendar and booking page. See Billing.
Every paid plan has a 14-day free trial. It starts when you add a card on Stripe. Nothing is charged until the trial ends, and you can cancel before then and pay nothing. See Plans and trial.
Your hotel sends messages from its own number on its own Meta account, so Meta bills you directly. ChatBeds does not charge for them. See Billing.
Everything keeps working for 3 days. Update your card in Manage card and invoices and the payment is tried again. If it stays unpaid, your account works like Free until it is paid, and nothing is deleted. See If a payment fails.
Go to Settings → Plan and billing, click Manage card and invoices, and cancel on the Stripe page. Your account goes back to Free at the end of the period you paid for. See Cancel.
Team and staff
Staff is your WhatsApp team: who can send commands from their phone. Settings → Team and permissions is for dashboard logins. A person can be on both. See Team.
No. Only the front office, the GM or the owner can make reservations, on WhatsApp and on the dashboard. Anyone else is politely refused and nothing changes. See Roles and permissions.
Invite them with the Accountant role. They can see the figures, payments, expenses and reports, but cannot make or change bookings. See Roles and permissions.
On the Staff page, click Remove on their row. Their WhatsApp number is freed, and their name stays on past records. If they had a dashboard login, turn it off in Settings → Team and permissions. See Staff and shifts.
No. After 16 hours they stop counting as on duty, and the Staff page shows Never clocked out. A manager can click Close shift on their row. See Staff and shifts.
Alerts go to the people whose role they concern, and only while they are clocked in. Each person can also choose how many alerts they get. See Alerts and shifts.
Open the Activity log. It shows who did what, when, and whether from WhatsApp or the dashboard. See Activity log.
Running the hotel
Yes, on the Group plan. Switch between properties in the top bar, or choose All properties to see them together. See Multiple properties.
Yes. When you invite or change their login, choose Only these hotels and tick the ones they need. See Access per property.
Yes. Each room can be linked to its listing through calendar links, so bookings from one place block the room everywhere else. See Channels.
Yes. Every hotel gets its own booking page. See Booking page.
Yes, on the Pro plan and above. Connect your own Stripe account, then send payment links from the dashboard or WhatsApp. See Payments.
Check that the number is connected and that the staff member's phone is linked. See WhatsApp troubleshooting.
Security and data
Only if you let them in, from Settings → ChatBeds support, for as long as you choose. You can turn it off at any time, and every visit is listed. See Support access.
To remove one person, use the Staff page or Team and permissions. To close your account and delete its data, email us from the owner's address. See Data and privacy.
Click Support in the sidebar to write to us, or email contact@chatbeds.app. See Get support.
Still need help?