Supplies and minibar
Ask for towels and other supplies, and report what guests took from the minibar so it reaches their bill.
Asking for supplies
When a housekeeper needs something, like extra towels for a room, they ask in WhatsApp or on the board. The housekeeping supervisors on duty are told.
- Scroll to Supply requests at the bottom of the Housekeeping board.
- Type what is needed (for example "4 towels") and pick the room, or No room.
- Click Ask.
When it's delivered, click Done next to the request.
Supply requests and stock
A supply request is a message to the supervisor. It doesn't change your stock counts. To record what was taken from the store, use used 4 towels for 412. See Using and counting stock.
Reporting the minibar
Housekeepers report what was taken from the minibar as part of their room message. They never set a price.
These all count as minibar:
- "one Perrier consumed", "a coke drunk";
- "two waters and a coke from the minibar";
- "2 waters taken", "1 juice opened" (with a number in front).
"Nothing taken from the minibar" records nothing.
How minibar charges work
Set up minibar items
In Inventory, add each minibar item with the kind Minibar and a Guest price (what a guest pays for one). See Stock items.
Housekeeping reports it
The housekeeper reports what was taken, in text, a voice note or a photo caption.
ChatBeds charges it, if it can be sure
The item goes on the bill of the guest in the room, or the guest who left it today or yesterday. It is taken out of stock at the same time.
Anything unsure waits for the front desk
If ChatBeds can't be sure, it waits, and the front desk on duty is told. The reply says "Minibar noted: ... The front desk will charge it."
An item waits for the front desk when:
- it isn't on the minibar list, or has no guest price;
- there's no guest to charge (the room was empty for more than a day);
- the quantity can't be read;
- the same thing was already charged on that booking in the last two hours (for example, a voice note after a text).
The front desk charges or dismisses waiting items under Finance → Minibar, or sees them with minibar in WhatsApp. See Folios and payments.
If a minibar charge is voided on the bill, the items go back into stock.
Who can do this
Housekeepers, housekeeping supervisors, front desk staff, the GM and the owner can ask for supplies and report rooms in WhatsApp.
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