Meet Ana
Ana is the AI voice assistant built into ChatBeds. She sets up your hotel with you, answers questions and does daily work by voice.
Ana is an AI voice assistant built into ChatBeds. You talk to her, in your own language, and she does the work in ChatBeds for you. Everything she does shows on the screen, so you can always check and correct it.
She does three jobs for your team:
- Set-up. She asks simple questions and fills in your property, rooms, prices and plan. Then she helps you connect WhatsApp, add your team, link your booking sites and open your booking page. See Set up with Ana.
- Help. Ask her how something works, or why something isn't working. She answers from this help centre and your hotel's own data, and she can hand you to a person. See Daily work and help by voice.
- Daily work. Ask her to book a room, mark a room dirty, check a guest in or open a ticket. She uses the same commands as WhatsApp, with the same rules for your role, and reads every change back before she does it.
Ana can also work for your guests, on a tablet at your reception desk. That is a separate add-on. See Ana at reception.
Where you find her
Ana is on every ChatBeds site: the website, this help centre, the developer site and the app. In the app, her face sits at the bottom right of every page. Press it to open her card.
On the website and in this help centre, anyone can ask her about ChatBeds and its prices before signing up, for about 10 minutes a day. When they sign up, the conversation carries on into their new account.
Her languages
Ana speaks 20 languages:
| Europe and the Americas | English, Spanish, Portuguese, French, German, Italian, Dutch, Polish, Russian |
| Middle East and South Asia | Turkish, Arabic, Hindi, Urdu, Bengali |
| East and South-East Asia | Indonesian, Thai, Vietnamese, Japanese, Chinese (Mandarin), Korean |
How she chooses and switches language is on Talking to Ana.
Her face
Ana has an illustrated, animated face, drawn by ChatBeds. It is not a photo or a video of a real person. She blinks, moves her lips with her voice, looks up while she thinks, smiles when something is done and looks worried when something goes wrong. Her card always shows the label AI assistant next to her name.
Ana never turns on your camera. Her face is shown to you; she never films you.
She is an AI
The first time you talk to her, Ana shows a short notice, Before we talk:
- She is an AI assistant, not a person.
- Your conversation is processed by Google (the Gemini Live API) to understand and answer you.
- A text copy is kept for 90 days. Your voice is never recorded.
- She only does what your login is allowed to do, and checks with you before changing anything.
Press Agree and start talking to go on, or Not now. You agree once. More on what is kept is in Data and privacy.
She only uses your hotel's own facts
Ana answers from this help centre and from your account's data. If she doesn't know something, she says so and offers you a person. She never asks for card numbers or passwords.
In this section
Talking to Ana
Open her, talk or type, and what shows on the screen.
Set up with Ana
Property, rooms, prices, plan, WhatsApp, team and booking sites, by voice.
Daily work and help
Run any command your role allows, and get help when something is wrong.
Settings for Ana
Turn her on or off, make her answer-only, and her limits.
Still need help?
ChatBeds University
Learn every part of ChatBeds for your role, with Ana as your teacher, practice in a training hotel, and certificates and a badge anyone can verify.
Talking to Ana
Open Ana, talk or type to her, and what her card shows while she works: captions, what she did, read-backs and pointing.