Daily work and help by voice
Ask Ana to run any ChatBeds command your role allows, and ask her for help when something isn't working.
Once your hotel is set up, Ana does the same work your team does on WhatsApp. Say what you want in your own words and language. She turns it into a ChatBeds command and runs it through the same system as WhatsApp.
What you can ask
Anything your role can send on WhatsApp. For example:
| You say | What happens |
|---|---|
| "Book room 101 for Daniel Moore, two nights" | A booking, priced like any other |
| "Mark 204 dirty" | Room 204 goes to housekeeping |
| "Check in room 12" | The guest in room 12 is checked in |
| "Open a ticket: AC leaking in 305" | A maintenance ticket, and maintenance is told |
| "What's the occupancy tonight?" | Ana answers at once |
The full list is on Commands.
Anything else in ChatBeds
Ana can also do anything you could do on ChatBeds' screens yourself. For example:
| You say | What happens |
|---|---|
| "Issue an invoice for Maria Lopez's booking" | The invoice is made, numbered like any other |
| "Refund 2,000 to booking BK-1042" | Read back, then you press Confirm |
| "Add an expense: light bulbs, 1,500, paid in cash" | The expense is recorded |
| "Close Deluxe to arrivals on Saturday" | The rate grid is changed |
| "Add a stock item: towels, 40, reorder at 10" | The item is added to inventory |
| "Who has a deposit overdue?" | Ana answers at once |
She finds the right action for what you ask, and does it through the same screens' rules: the same permissions, plan, prices and checks. If ChatBeds refuses (your role, your plan, a rule), she tells you why and who can do it.
Some changes need your own press
For anything permanent or sensitive (cancelling, refunding, voiding, credit notes, removing people or changing roles and permissions) a spoken yes isn't enough: press Confirm on her card yourself.
Ana never asks for, or repeats, card numbers, passwords or API keys. She doesn't change your ChatBeds plan or its payment, let ChatBeds support into your account, or post in the community for you.
Questions run at once, changes are read back
- Questions, such as occupancy, arrivals, rates or open tickets, are answered straight away.
- Changes are read back first, with every detail, and shown on her card with Confirm and Cancel. Say yes or press Confirm. ChatBeds itself refuses a change that wasn't read back first, so Ana can't skip this step.
- Missing details are asked for, not guessed: the room, the name, the number of nights.
- Afterwards, the result shows on her card and the page refreshes. Ana offers to open the page that shows it.
Your role decides
Ana works as you. The first time you ask her for daily work, ChatBeds gives your login a chat role that matches your dashboard role: an owner works as Owner, an admin as General Manager, front desk as Receptionist, and so on. WhatsApp alerts are off for it, because you already have a login.
A housekeeping login asking Ana to book a room is refused, exactly as on WhatsApp. See Roles in chat.
The work is done exactly as from WhatsApp: same prices, same checks, and the same people are told. The activity log shows your name, with Ana. See Activity log.
If your hotel set Ana to Answer and guide only, she explains how to do it and opens the page, but changes nothing. See Settings for Ana.
When something isn't working
Ask Ana, for example "Why didn't Lucas get the alert?". She looks before she answers:
- The alerts log: what was sent to whom, and why a message failed.
- The command log: what staff sent in the last 7 days and how ChatBeds understood it.
- WhatsApp: whether your number is connected and healthy, and the state of your templates.
- Your staff: who has linked their phone and who is on duty.
She explains what she found in plain words and offers a fix, such as changing someone's alerts, sending an invite again or submitting the templates. She asks for a yes first.
Talk to a person
If Ana can't solve it, ask her for a person. She opens a conversation with the ChatBeds team, with a short summary and your conversation so far attached, so you don't have to explain again. The team answers on the Support page and by email. See Support.
You can also press Talk to a person on her card at any time.
Still need help?
Set up with Ana
Set up your property, rooms, prices and plan by talking to Ana, then connect WhatsApp, your team, your booking sites and your booking page with her.
Settings for Ana
Turn Ana on or off for your hotel, make her answer-only, choose who can use her and the language she starts in, hide her for yourself, and her limits.