Settings for Ana
Turn Ana on or off for your hotel, make her answer-only, choose who can use her and the language she starts in, hide her for yourself, and her limits.
Owners and admins choose how Ana works for the whole account in Settings → Ana. Everyone else can see the settings there, and can hide or show Ana for themselves.
The account's settings
| Setting | Choices | Default |
|---|---|---|
| Ana for this account | On or off | On |
| What Ana may do | Also make changes, or Answer and guide only | Also make changes |
| Who can use Ana | Everyone signed in, or Owners and managers only | Everyone signed in |
| The language she starts in | One of her 20 languages, or the default (English) | English |
- Turning her off works at once. Conversations under way end, and her button disappears for everyone at the hotel. The Support page still works.
- It turns her voice off at the reception kiosk too, if you use Ana at reception. Guests can still use the kiosk by touch, and Call someone still works.
- Answer and guide only. Ana explains and opens pages, but changes nothing. Questions still work.
- Also make changes. Ana can make bookings, change room status, open tickets and more, each read back before it runs. Each person can still do only what their own role allows.
- Owners and managers only. Other logins don't see her.
- The language she starts in. Ana greets people in this language. When someone clearly speaks to her in another language, she switches to it. See Languages.
The page shows who last changed the settings.
Hide Ana for yourself
Anyone can hide Ana just for themselves. Everyone else still has her.
- To hide her: press the eye button on her card, or turn off Show Ana for me in Settings → Ana, or choose Hide Ana in your profile menu at the top right.
- To bring her back: choose Show Ana in your profile menu, or turn on Show Ana for me.
Pressing Talk to Ana in the set-up wizard also brings her back.
Limits
Ana's voice costs ChatBeds per minute, so each account has limits:
| Limit | How much |
|---|---|
| Minutes a day, for the whole account | 120 |
| Conversations at the same time | 3 |
| One conversation | Up to 30 minutes |
| Free plan | All of set-up, then 15 minutes of help a month |
| Website and help-centre visitors, before signing up | 10 minutes a day |
When a limit is reached, Ana says which one, and the conversation stops. On the Free plan you can still write to us from the Support page, or choose a plan for more time with Ana. See Billing.
Ana's card shows how many of today's minutes your hotel has used.
Not available yet in your country?
ChatBeds opens Ana country by country. If she isn't available for your hotel yet, she says so, and the Support page works as usual.
Privacy
- Your voice is processed by Google's Gemini Live API and is never recorded.
- A text copy of each conversation is kept for 90 days, then deleted.
- Ana never sees what you type in password, card or secret fields.
More in Data and privacy.
Still need help?