Commands
Every command your team can send to the hotel's WhatsApp number, grouped by job, with who can use it and examples.
Commands are short messages sent to your hotel's WhatsApp number. Type them, or say them in a voice note. Capital letters do not matter.
Each person can use only the commands of their role. Send help at any time to see your own list.
How to read this page
- Text in
this styleis what you send. Change the room numbers, names and amounts to your own. - Who lists the roles that can use a command. "Owner and GM" means the owner and the general manager. "Front desk" means the front desk manager, receptionists and the night auditor. "Supervisors" means the front desk manager, the housekeeping supervisor and the maintenance lead.
- You can point at a booking by room (
checkin 101), by any whole word of the guest's name (checkin daniel), or by the reference in every reply (checkin #8A3B2C). - If a command is missing something, ChatBeds replies with an example. If it is not sure, it asks instead of guessing. Send
cancelto drop the question.
Plans
Housekeeping, maintenance and stock commands, the night audit, P&L and briefings are part of Essentials and above. RevBot commands and card payment links are part of Pro. See Plans and the free trial.
Front desk
| Send | What it does | Who |
|---|---|---|
book 101 Daniel Moore 2n | New booking in room 101, from today, for 2 nights, at the system's price | Owner, GM, front desk |
book deluxe Daniel Moore 2n | Books a room type. You assign the room later | Owner, GM, front desk |
walkin 102 Anna Smith 1n cash | Books from today and checks the guest in at once | Owner, GM, front desk |
assign Anna to 101 | Gives a booking its room, or changes it before arrival | Owner, GM, front desk |
move Daniel to 102 | Moves a guest to another room | Owner, GM, front desk |
checkin 101 | Checks in the guest arriving in room 101 | Owner, GM, front desk |
checkin 101 early | Checks in and adds your early check-in fee | Owner, GM, front desk |
checkout 101 | Checks out. The room is marked dirty and housekeeping is told | Owner, GM, front desk |
checkout 101 late | Checks out and adds your late check-out fee | Owner, GM, front desk |
extend 101 2n or extend 101 to 9 Oct | Adds nights to a stay, if the room is free | Owner, GM, front desk |
arrivals | Who is arriving today | Owner, GM, front desk, housekeeping supervisor |
departures | Who is leaving today | Owner, GM, front desk, housekeeping supervisor |
in house | Guests staying now | Owner, GM, front desk, housekeeping supervisor |
free or free 12 Oct 2n | Rooms free tonight, or for a stay, with prices | Owner, GM, front desk |
occupancy | Occupied rooms, arrivals and departures still to come, rooms to clean | Owner, GM, front desk, housekeeping supervisor |
Writing a booking
After the room, write the guest's name, then any of these, in this order: the start date, the nights, the total and how it was paid. Only the room and the name are needed. book 101 Daniel Moore is one night from today.
- Date: day first, like
12 Oct,12/10,todayortomorrow. ChatBeds does not guess month-first dates likeOct 12; it asks. - Nights:
2n,2 nightsorfor 2 nights. - Total: the agreed price for the whole stay, like
450. Leave it out to use your normal price. - Paid: end with
cash,card,bank transferorpaidif the guest has paid for the whole stay.
book 101 Daniel Moore 12 Oct 3n 450 cash
A booking that starts in the past, or a stay you want to shorten, is done on the dashboard. See Front desk.
Housekeeping
| Send | What it does | Who |
|---|---|---|
301 cleaning | Room 301 is being cleaned | Owner, GM, front desk, housekeeping |
301 clean (or 301 done) | Cleaned and waiting for inspection. The supervisor is told, and you get your next room | Owner, GM, front desk, housekeeping |
301 dirty | Back to dirty. Housekeeping is told | Owner, GM, front desk, housekeeping |
301 dnd | Do not disturb | Owner, GM, front desk, housekeeping |
A photo with 301 as the caption | Same as 301 clean, with the photo checked and shown to the supervisor | Owner, GM, front desk, housekeeping |
my rooms | The rooms to clean, in order: in progress, arrivals today, then check-outs | Owner, GM, housekeepers, housekeeping supervisor |
need 4 towels for 412 | Asks for supplies. The supervisor is told | Owner, GM, front desk, housekeeping |
queue | Rooms waiting for inspection | Owner, GM, housekeeping supervisor |
301 pass | Passed. Ready for guests. The housekeeper is told | Owner, GM, housekeeping supervisor |
301 fail redo the bathroom | Failed, with the reason. The housekeeper who cleaned it is told | Owner, GM, housekeeping supervisor |
approve all | Passes every room waiting for inspection | Owner, GM, housekeeping supervisor |
A report can say more than one thing. "Room 301 is clean, one water taken, stain on the carpet" reports the room, puts the minibar item on the guest's bill (or tells the front desk) and opens a maintenance ticket, all at once.
A fail always needs a reason. A report that says two different things, like "clean but the carpet is dirty", changes nothing and asks which.
More in Housekeeping.
Maintenance
| Send | What it does | Who |
|---|---|---|
AC leaking in 305 | Opens a ticket, such as MT-1047. The maintenance team and the GM are told | Everyone |
report lobby light broken | Opens a ticket for a place that is not a room | Everyone |
MT-1047 | Shows one ticket | Everyone |
tickets | Open tickets | Owner, GM, front desk manager, housekeeping supervisor, maintenance |
take MT-1047 | The ticket is yours, work started | Owner, GM, maintenance |
done MT-1047 replaced the valve, cost 150 | Fixed. The GM and whoever reported it are told | Owner, GM, maintenance |
If the same problem is already open for that room, your report is added to the open ticket. When a fixed ticket was blocking a room, the room goes back on sale and to housekeeping.
done MT-1047 and what you did when it is fixed.More in Maintenance.
Stock
| Send | What it does | Who |
|---|---|---|
stock check | What is low or out, and what is on order | Everyone |
stock towels | One item: how many are left and what is coming | Everyone |
used 4 towels for 305 | Takes items out of the store | Owner, GM, supervisors, housekeeping, maintenance technicians |
damaged 2 towels | Items damaged, lost or thrown away | Owner, GM, supervisors, housekeeping, maintenance technicians |
restock 50 towels, 20 soaps | More came into the store | Owner, GM, supervisors |
count towels 42 | Sets the stock to what you counted | Owner, GM, supervisors |
po auto | Drafts an order for everything low, one per supplier | Owner, GM, supervisors |
orders | Open purchase orders | Owner, GM, supervisors |
PO-1003 | One purchase order | Owner, GM, supervisors |
received PO-1003 | The delivery came in. Add 40 towels if only part of it came | Owner, GM, supervisors |
If a name could mean two items, like "towels" for bath or hand towels, ChatBeds asks which. More in Inventory.
Money
| Send | What it does | Who |
|---|---|---|
payment 101 200 cash | Records money a guest paid (cash, card or bank transfer). The reply shows what is still owed | Owner, GM, front desk |
paylink 101 or paylink 101 200 | A card payment page to send the guest. You are told when it is paid | Owner, GM, front desk |
minibar | Minibar items waiting to be charged | Owner, GM, front desk |
expense 180 kitchen supplies | Records money spent. The reply gives today's total | Owner, GM, supervisors |
expenses | Today's expenses | Owner, GM, supervisors |
p&l today | Revenue, expenses and profit. Also p&l yesterday and p&l month | Owner and GM |
night audit | Closes the day and sends the summary | Owner, GM, front desk manager, night auditor |
A payment without how it was paid is not recorded. See Payments, Expenses and Night audit.
Shifts
| Send | What it does | Who |
|---|---|---|
clock in | Starts your shift. Alerts reach you while you are on duty | Everyone |
clock out | Ends your shift, with how long it lasted | Everyone |
my hours | Your hours on duty this week | Everyone |
who is on duty | The team on duty now, by department, and who was late | Owner, GM, supervisors |
See Alerts and shifts.
Rates
Seeing rates: owner, GM and front desk manager. Changing rates: owner and GM only. Every change is kept in the rate history and can be undone.
| Send | What it does | Who |
|---|---|---|
rates or rates deluxe next week | Rates for the next 7 nights, or for the nights you name | Owner, GM, front desk manager |
rate 220 or rate deluxe 250 this weekend | Sets a price, tonight unless you say when | Owner and GM |
increase suites by 15% | Raises prices by a percentage or an amount | Owner and GM |
drop standard rooms to 140 this weekend | Lowers prices, or sets them to an amount | Owner and GM |
flash sale 20% | A percentage off tonight, every room type unless you name one | Owner and GM |
close deluxe tonight / open deluxe tonight | Stops or restarts new bookings for those nights | Owner and GM |
min stay 3 this weekend | Minimum nights for stays arriving then | Owner and GM |
rate history | The last rate changes and who made them | Owner, GM, front desk manager |
revert rate | Undoes the last rate change | Owner and GM |
suggestions | RevBot's price suggestions now, numbered | Owner and GM |
apply, apply 2, apply 2 at 225, apply all | Sets RevBot's suggestions | Owner and GM |
dismiss all or dismiss 2 | Turns suggestions down | Owner and GM |
autopilot, autopilot on, autopilot off | RevBot's autopilot | Owner and GM |
floor 90, ceiling 400, floor deluxe 90 | The lowest and highest price RevBot may set | Owner and GM |
revpar | Occupancy, ADR and RevPAR tonight and over the last 7 nights | Owner, GM, front desk manager |
forecast | Occupancy and revenue on the books for the next 14 nights | Owner, GM, front desk manager |
pickup | Bookings made in the last day and week | Owner, GM, front desk manager |
You can say when with tonight, tomorrow, this weekend, next week, a day like friday, or dates like 12 Oct to 15 Oct.
Rates are never guessed
A wrong price is expensive, so rate commands only act when every word is understood. If your hotel has more than one room type and you do not name one, ChatBeds asks which. Reply with the number, the name, or all.
More in Rates and RevBot.
Help and briefings
| Send | What it does | Who |
|---|---|---|
help (or menu, hi) | The commands your role can use | Everyone |
help money | One section in full. Works for any section, like help rates | Everyone |
cancel | Drops a question ChatBeds asked you | Everyone |
briefing | The morning or evening briefing, by the time of day | Owner and GM |
briefing ops | The operations briefing | Owner, GM, supervisors |
Owners and GMs have so many commands that help shows only the command names, one line per section. Send help and the section name, like help housekeeping, to see what each one does.
Not commands
- Link code:
Connect CB-XXXXXX, sent once from a new staff member's phone. See Add your team. - Voice notes: read just like typed text. See Languages and voice notes.
- Photos: a photo of a cleaned room, with the room number as the caption.
- Guests who write to the hotel's number never reach these commands. Their messages go to the Unified Inbox.
Still need help?