Walk-ins
Book and check in a guest who arrives without a booking, in one step.
A walk-in is a guest who arrives at the desk without a booking. ChatBeds books them and checks them in at the same time, so the room shows as occupied straight away.
Booking a walk-in
Open a new reservation
Click New reservation on the Front Desk page.
Set today's stay and a room
Keep Arrives as today and choose Leaves. Pick a Room. A walk-in needs a room, not "Assign later".
Add the guest and source
Type the guest's details, and set Booked through to Walk-in.
Record the payment
If the guest pays now, fill in Paid now and Paid by (Cash, Card or Bank transfer).
Book and check in
Tick Check the guest in now. The button changes to Book and check in. Click it.
Check the guest in now only appears when the stay starts today and a room is chosen.
Good to know
- A walk-in starts today. For a stay that starts on another day, use
bookor a normal reservation. - It needs a room, so the guest can be checked in. A room type alone is not enough.
- Nothing is marked paid unless you say so. Without
cashorcardin WhatsApp, or Paid now on the dashboard, the stay is left with a balance to collect. - The same clash rules apply as for any booking. If the room is taken or not in service, ChatBeds tells you. See Bookings.
- If the room is not marked clean or ready, the guest is still checked in, and the reply adds a note.
- Walk-ins show Walk-in as their source, so you can filter them on Reservations.
Tip: find a free room first
Send free in WhatsApp to see which rooms are free tonight and their price, then send the walk-in.
Still need help?