Check-in and check-out

Open Front Desk in the menu. It has three lists: Arrivals, Departures and In house. Each guest has a Check in or Check out button beside them. Search by guest, room or reference at the top.

Checking a guest inCopy Anchor Link

The rulesCopy Anchor Link

• The booking needs a room. If it has none, assign one first.
• From the arrival date only. A future booking can't be checked in by mistake. To check a guest in early, change the arrival date first.
• Up to the departure morning. A guest who arrives after midnight on a one-night stay can still be checked in that morning. After that, change the dates or mark it as a no-show.
• One guest per room. Check-in is refused if another guest is still checked in to that room.
• Room not ready? The check-in still goes through, with a note that the room was dirty (or being cleaned) at check-in.

Checking a guest outCopy Anchor Link

What happens:

• The room is marked dirty and the housekeepers on duty are told. See The housekeeping board.
• Check-out does not take a payment. The panel and the WhatsApp reply show what is still owed, so collect it first. See Folios and payments.

Leaving earlyCopy Anchor Link

If a guest leaves before their departure date, the stay ends today and the room is free on the chart from today. The charges are not changed. If you want to drop the unused nights, shorten the stay with Change dates before you check them out.

Guests who have not leftCopy Anchor Link

A guest still checked in after their departure date keeps the room. It can't be sold for tonight until you check them out. Front Desk lists them under Departures as "Should have left". To keep them longer, extend the stay (extend 101 1n).

Early check-in and late check-out feesCopy Anchor Link

Set the amounts once in Settings, under Money: Early check-in fee and Late check-out fee.

• Each fee goes on a booking once.
• The early check-in fee can be added before or during the stay. The late check-out fee only while the guest is checked in.
• If no fee is set for your property, ChatBeds tells you to set it under Settings.

Who can do thisCopy Anchor Link

Check-in and check-out need a dashboard role with "Check guests in and out", such as Front desk. In WhatsApp they are for the owner, GM, front desk manager, receptionists and night auditors. See Roles and permissions.